![]() ![]() When an account is closed, it always has to do with the fact that the customer has violated some compliance rule. The financial institution does NOT have to justify the termination!Ģ. Whenever the customer is terminated and he is annoyed, suddenly the financial institute is a fraud, thief, etc. If something like that on Trustpilot & co. you can check beforehand before opening an account.ģ. An EMI cannot simply embezzle money! The EMI is definitely not dependent on your € 2,000. If the money is still not transferred after a termination, there are several reasons, such as: For example, if the EMI has to send an AML report to the regulatory authority, which only approves the payment after verification. Of course, this can take a few weeks / months.Ĥ. I didn't even know when they closed it and they didn't send me messages that they closed my account The truth was that I was even surprised at the way and manner my account was closed I think this is an issue with Customers support EVERY customer can contact the respective regulatory authority directly and complain. ![]() When I could not log in after some days, I started contacting them. I got one reply after 3 days that YES, they closed my account without giving me any good reason. Then I started sending them emails asking how I can get my money in the account back and didn't hear from them again.Īs of this morning I have sent more than 18 emails over a period of 3 weeks and still no reply. Have never seen that kind of thing before.īecause afraid when I saw a lot of complaints about the in Trustpilot So maybe it's their customer support that is the one creating problems for Bitsafe I have also sent messages to Verotel and still no response.
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